A page aggregating all information on tools/techniques for remote working covering:
Phones
- Cheat sheet for using your IP Phone
- Full userguide for using your phone
- Two digit codes to dial between offices
- Check your voicemail remotely:
- Dial your work number
- When you hear the voicemail message, press the * (star/asterisk) key
- Enter your voicemail PIN
- Call forwarding:
- In the office
- Press home button on your phone (the house icon)
- Press the “forward” button
- Select “always”
- Input your cell number
- Follow the prompts
- Set it from a non-office location:
- Dial your work number
- When you hear the voicemail message, press the * (star/asterisk) key
- Enter your voicemail PIN
- Press the * key
- Select 4
- Follow the prompts
- In the office
Remote Access – GoToMyPC
Allows you to access your work PC (and thus the network) from another computer.
GoToMyPC
- Instructions for installation can be found in the New Hire/IT 101 guide
- GoToMyPC user guide
You need to download from iTunes or the Google Play store the GoToMyPC app if you wish to use it on a mobile device. The app is free.
Remote working can be tough, and GoToMyPC can be a pain (we are starting a study to find a better, secure solution). HOWEVER, there is the mistaken belief that everything that staff does HAS to be through GTMPC – this isn’t true.
The purpose of the email is to make you aware of when you must use GTMPC and when you don’t need to. As a general rule, if something is not on our network you don’t need to use GTMPC.
Do not need GTMPC:
- Email/calendar – You can use webmail from any PC / browser – https://outlook.office365.com/
- Time sheets – State system that can be accessed from any PC / Browser – https://www.mass.gov/employee-self-service
- Expenses/Concur – External vendor that can be accessed from any PC / Browser – https://www.concursolutions.com/
- Zoom – never do a Zoom over GTMPC
- CPCS external web site – publiccounsel.net
- Visual Directory – the application that shows where everyone is sitting – https://cpcs.officespacesoftware.com/visual-directory
- Barracuda – CPCS spam filters – https://ess.barracudanetworks.com/
- iCIMS – external job postings – https://publiccounsel.icims.com
- Any web site
There are more, but those are the major ones. When it doubt, try it.
Must use GTMPC:
- Applications or files that are on your work PC (Word, Excel, case files)
- Appications or files that are on the network drives (Word, Excel, special databases, case files)
- Internal web site – where I post all IT documentation and blog posts – https://intranet.publiccounsel.net/
- Pick
Email on the Web
Accessing your CPCS email from any browser, go to outlook.office365.com
Free Remote Communication Tools
Listing of tools