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Category: Information Technology

Remote Working Instructions

Ben VivanteInformation Technology, Mobile, Remote Access

Phone: Check your voicemail remotely: Dial your work number When you hear the voicemail message, press the * (star/asterisk) key Enter your voicemail PIN Call forwarding: In the office Press home button on your phone (the house icon) Press the “forward” Read more

Q&A – August 2018

Ben VivanteInformation TechnologyQ&A, Suggestions

Welcome to the August 2018 Q&A. The Q&A addresses questions and suggestions received through the online suggestion box (top menu bar on the intranet). We respond to questions with agency-wide relevance. We cannot answer questions that may affect client or Read more

Dell Computer Discount Program for CPCS staff

Ben VivanteInformation Technology

Due to our purchases of Dell PCs and servers. Dell has extended (as a free benefit to Agency staff) a discount program on the purchase of Dell computers and peripherals. This free benefit is available for staff, family, and friends. Read more

Free Tools for Remote Communication

Ben VivanteInformation Technology, Mobilephone, Remote, videoconferencing

Tools for Remote Communication With the unprecedented crisis of COVID-19, more and more we are looking for ways to communicate remotely with clients, colleagues, family and friends.  Below is a list of free video conferencing options.  We are also sharing Read more

New Helpdesk System Goes Live

Ben VivanteInformation Technologyhelpdesk, support

The [email protected] email address has been retired, and we now have a new web-based helpdesk system, helpdesk.publiccounsel.net.  Being web-based this new helpdesk system can be used from ANY computer or phone or table with a web browser. Use this for:

Zelly Update: Five Months In

Ben VivanteInformation Technology, Zellyzelly

I feel it is important to provide staff communications on Zelly progress, since it is the largest technological and process change at the agency in over a decade. Purpose of this email:  Demonstrate how, in response to feedback, key changes have Read more

Multi-factor Authentication (MFA) coming to the agency on July 19, 2021

Ben VivanteEmail, Information Technology, Mobile, Remote Access, Security, ZellyMFA, multi-factor authentication, security

If you do not take action on or after July 19th at noon, you will temporarily lose access to your email, Zelly, and OfficeSpace until you do. You cannot set it up before July 19th at noon. Please read this Read more

Zelly Update: One month in

Ben VivanteInformation Technology, Zellyzelly

It is important to provide staff communications on Zelly, since it is the largest technological and process change at the agency in over a decade. Purpose of this post: Let you know what we have heard and done in the Read more

Blocking Email and Zelly Access from Outside the United States

Ben VivanteEmail, Information Technology, Internet, Mobile, Remote Access, Security, Zelly, Zeno

Starting Monday, August 31st 2020, we are blocking access to CPCS email and Zelly from outside the United States.

Capturing an Image of Your Screen or Screen Capture

Ben VivanteAsk IT, Information Technology

There are two methods to capture an image of your screen on a Windows PC: Uses the Print Screen button (sometimes shown as PrtSc, PrtScn, or PrntScrn) Only on Windows 10 machines, use the Windows Key- Shift-S combination.

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