In order to improve our ability to communicate with our clients, family members, witnesses and others for whom English is not their first language, CPCS has arranged for all staff to have access to interpreter services through Language Line. Language Line provides high quality interpreter services over the phone. While it is ordinarily best to engage a court certified interpreter for planned interviews, Language Line can be very helpful for short phone calls, emergencies, and interpretation in languages with a dearth of certified interpreters.
Each staff members has an individual login number. As with all passwords for CPCS provided services, please do not share your login information with anyone else.
To use Language Line, dial 866-874-3972. You will be asked to provide:
- Our CPCS Client Id, which is 566042;
- Your individual CPCS Identification/Login, which is your CPCS Employee Id (e.g. 123456)
Detailed instructions (LLS Materials Reference Guide) and a quick reference guide (Committee for Public Counsel Services – QRG.PDF) are attached. If you have a problem accessing the service, please feel free to contact Denise Tetrault, [email protected], Northampton MHLD AA (413-355-5200).