When you change cell phones (migrate to the latest iPhone or Android phone or replace a broken mobile phone), it may seem that MaaS360 has moved over to the new phone. It hasn’t. While elements may have migrated between phones, it is incomplete and you won’t be able to receive new email or calendar appointments.
To get MaaS360 working correctly on a new device, you need to follow the installation instruction provided on the intranet from the beginning – jumping ahead or presuming the migration done by the new phone is all that is required is incorrect.
Instructions may be found here: http://intranet.publiccounsel.net/it/maas360-project/
If, after trying the instructions, you can’t get it to work, send a ticket to the helpdesk for assistance.