Welcome to the February 2016 Q&A.
This is our monthly installment addressing questions and suggestions received through the online suggestion box (top menu bar on the intranet). We respond to questions with agency-wide relevance (e.g., we do not respond to individual- or office-specific questions). Also, we can’t answer questions that may affect client or staff/personnel confidentiality protections.
Some questions/suggestions are summarized or simplified in the interest of clarity, brevity or to address tone. When receiving multiple of the same question, we select one (or creat an amalgamation) that is most representative.
Some questions require more time to answer than is available or are received after we started drafting this Q&A, so they didn’t make it into this installment. We’ll work to address them in a later installment.
Suggestions/Questions list
- Posting new salary schedule/scale
- Expediting a helpdesk request
- PD Automated case opening font issues
Suggestion/Question: Posting new salary schedule/scale
Can you please post the new salary scale on the intranet?
Response:
The most recent salary schedule that was used for the January 2016 raises will be posted the week of February 22nd, 2016.
Division: HR – Donna Leete
Suggestion/Question: Expediting a helpdesk request
Many of my IT requests have been answered the following day. Sometimes, I need to the request to be answered ASAP if I have a trial or something important the following day. Is there a way to expedite the process?
Response:
Please include “Urgent” in the subject of the helpdesk email, if you need an expedited response. Also, please provide a description of the reason it is urgent and the timeframe in which it needs resolution.
We ask you to make “urgent” requests very rarely because they can throw a wrench into IT’s efforts to fairly and consistently deliver service across multiple users and ensure a fair allocation of limited resources. We track all requests in our helpdesk management tool. If we notice a person classifying requests as “urgent” with disproportionate frequency, we may change their request to “non-urgent” to ensure a fair use of resources.
Division: IT – Daniel Saroff
Suggestion/Question: PD Automated case opening font issues
[For the new PD automated case opening process] Is it possible to get a uniform font in the new folders/templates? Right now it skips all over the place from Calabri to Times New Roman seemingly without rhyme or reason.
Response:
Your office is in complete control of the formatting of its opening documents (excepting margins). So the simple answer is “yes.” This can be done by editing the opening template(s) found in your office “AAA” folder. Changes to these templates will find their way into all subsequent case documents. Instruction for how to do this can be found on the Case Opening Overview page under Customize your Opening Template, and, as always, if there are any questions, administrative staff should feel free to contact me (David Colarusso) directly.
In my experience, the problem you describe is the result of cutting and pasting several documents together into the template when customizing it. The source documents for cutting and pasting may have different styles, which mean different fonts when copied into the template. The easiest way to avoid this is to select all of the content in the offending area and set it to a style to that is desired by the office. After these changes are saved in the template, all subsequent case documents will make use of the new corrected styles.
Division: IT – David Colarusso